ORDER PROCESSING/SHIPPING
In stock orders are processed and leave our office within 7-12 business days. Please see table below for estimated shipping timelines (once your package leaves our office!)
If you've ordered a "pre-order" item, your order will ship once all the items on your order are available. For custom orders, allow up to 4 weeks for your order to ship.
All orders over $200 US will be automatically covered by Route+ insurance for lost, stole and damaged packages.
RATES
| UNITED STATES | Estimated Delivery |
| Free shipping | 7-12 estimated business days |
Delivery times listed above are only estimates and do not take into consideration delays due to holidays, customs clearance, weather etc. Addresses in remote areas may require additional delivery time. We do our best to help your items get to you in time, however, we are not responsible for packages delivered outside the estimated time frame. For guaranteed delivery with signature, please refer to our Express Shipping options.
RECEIVING YOUR ORDER
If your tracking number says that your package has arrived, but you haven't received anything, we suggest doing the following:
- Verify the shipping address on your order is correct
- Look for an attempted delivery notice slip
- Double check your area in case it's stored in a hidden area
- Check to see if your neighbors or someone in your residence accepted it
- Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before arriving
MollyPolly is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package.
If your package is over $200 US, it is automatically covered by Route+ for lost, stolen and damaged packages. All claims can be easily filed through Route.
If your package is still nowhere to be found, please contact us at info.mollypolly@gmail.com.
ORDER ADJUSTMENTS & CANCELLATIONS
We process your order as quickly as possible, so if you need to make an adjustment or cancel your order, send a request to info.mollypolly@gmail.com right away. Note that sending an email does not mean that your adjustment or cancellation is guaranteed to be processed. We will contact you as soon as we receive your email to let you know if we can accommodate your request. Unfortunately, orders that have been shipped cannot be cancelled.
Note that we reserve the right to cancel an order for any reason, at any time.
PRE-ORDER ITEMS
If an item has an estimated ship date, it means that the item is on its way to us and is estimated to be available to ship on the date specified. This way, you can purchase and reserve the item(s) you want in advance to ensure you're the first to get your hands on it!
Payment for the item will be taken at the time the order is placed and your card will be charged. If you have purchased any additional items that are currently in stock, your entire order will be shipped in full as soon as all items are available. If you require certain items before your item arrives, we recommend placing separate orders.
We are shipping orders as usual. However, due to current global situations, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. Please note that it is common for a package to say delivered and turn up a few days later. We are not responsible for shipping or return costs associated with late package arrivals. Please note that we are not responsible for undeliverable packages.